General Terms and Conditions

We, Cycle of Knowledge Innovative Solutions Pty Ltd (the "RETAILER"), advise the following Terms and Conditions apply:

By purchasing this product you are acknowledging:

• the product manufacturer (the "MANUFACTURER") is responsible for provision of a fit-for-purpose product;
   
• the RETAILER is reponsible for the acquisition and safe transport of the product to the shipping address as advised by you (the "CUSTOMER"); and
   
• You, the CUSTOMER, are responsible for the safe storage and subsequent installation and usage of the product, in accordance with the MANUFACTUER's guidelines.

 

PRODUCT Quotes

Quotations provided by the MANUFACTUER, to the RETAILER on behalf of the CUSTOMER, and advised to the CUSTOMER, are valid for 30 days, including the day of advice from the MANUFACTUER to the RETAILER.

 

SHIPPING

We always combine shipping for multiple items. 

We try very hard to ship your item as soon as possible. 

The cheapest shipping rate we can obtain are automatically added at checkout. You can contact us for a quote if you wish, or you can cancel your order during the checkout process if you are unhappy with the shipping charge.

 

PAYMENT

IF YOU PLACE AN ORDER BUT THE ORDER SYSTEM (e.g. eBay) PREVENTS PAYMENT it is likely the automated shipping quote has not been received from the shipping company's system. We sincerely apologise for the inconvenience this may cause. AS SOON AS WE SEE YOUR ORDER we will add the freight cost and issue an invoice so you can finalise payment.
 

We do not place orders with the MANUFACTURER until full payment has been received.

 

DELIVERY

Australian public holidays may or may not be national holidays. We are based in Victoria and abide by Victorian public holidays. Few postal or courier services are available on these days. This product ships from Victoria.
 

The MANUFACTURER closes between early December and early January for plant maintenance. We are able to accept orders over this period but are unable to ship until the MANUFACTURER returns in early January. 

Large and/or heavy items are not accepted by Australia Post, and require courier delivery. Couriers are unable to deliver to AusPost PO Boxes.

All items are shipped with tracking enabled. To facilitate the fastest possible delivery of your items we use a number of shipping systems. Tracking details will be provided.

SHOULD YOU HAVE ANY CONCERNS ABOUT THE SHIPMENT OR DELIVERY OF YOUR ITEM please contact us first and allow us to initiate a quick check of where your item is. 95% of all concerns can be addressed this way. Some concerns are more complex and may take a little longer.

 

COLLECTION

Collection is not available for the Acoustic product range. They are shipped direct from the MANUFACTURER's Melbourne factory.

 

RETURN of "Stock" Items

If the Items are damaged on arrival at the CUSTOMER's premise, or are not fit for purpose, or are not the described item you purchased, they will be replaced or refunded under warranty.

In some circumstances the MANUFACTURER will consider a return of sold product, but this is solely at the discretion of the manufacturer. Where this occurs there are typically a number of deductions that will be made against the original sale price.

• At the MANUFACTURER's discretion, there may be a Restocking Fee (see below) to cover costs to return the item to stock.
   

If the goods have been damaged in transit you, the CUSTOMER, must note this on the freight documents before accepting the goods. Photos are also very beneficial in supporting the claim process.

The manufacturer, via the RETAILER, must be advised of all damaged, faulty, or incorrectly supplier product within 7 days of delivery.

So, if there is a problem please tell us asap, with photos when appropriate, so we can work through resolving the issue with you, and on your behalf with the MANUFACTURER.

 

RETURN of "Made to Order" Items

If the Items are damaged on arrival at the CUSTOMER's premise, or are not fit for purpose, or are not the described item you purchased, they will be replaced or refunded under warranty.

In some circumstances the MANUFACTURER will consider a return of sold product, but this is solely at the discretion of the manufacturer. Where this occurs there are typically a number of deductions that will be made against the original sale price.

• At the MANUFACTURER's discretion, there may be a Restocking Fee (see below) to cover costs to return the item to stock.
   
• At the RETAILER's discretion, there may be a reduction in the offered refund in recognition that the goods are now second-hand (~25%) and will bare a warehousing cost until resold.

If the goods have been damaged in transit you, the CUSTOMER, must note this on the freight documents before accepting the goods. Photos are also very beneficial in supporting the claim process.

The manufacturer, via the RETAILER, must be advised of all damaged, faulty, or incorrectly supplier product within 7 days of delivery.

So, if there is a problem please tell us asap, with photos when appropriate, so we can work through resolving the issue with you, and on your behalf with the MANUFACTURER.

 

SAMPLES

Samples for COMPOSITION® Acoustic Fabric are available on request. If you are unsure of the colour or material please contact us and we will dispatch appropriate samples. Return of the samples is appreciated as they are expensive and are reuseable. There is a small charge to cover shipping.

 

OVERSEAS CLIENTS

Departure Point   This item is EXPORTED from Melbourne, Australia.

Import Custom Duties and Fees

The onus lies with you, the Purchaser, to ensure all import requirements are fully met for the delivery destination you have provided. Should any Customs charges and/or Import duties be incurred and be payable prior to receipt of your item, payment of these charges is solely your responsibility.

To the best of our knowledge, there are no additional Customs charges or Import duties for small quantities of this item imported to Australia's major trading partners. Larger quantities may be considered commercial in nature and may attract additional charges before being released from Customs.

 

TERMS and CONDITIONS (Manufacturer) 

 

"MADE TO ORDER" PRODUCTS

• Custom length Vertiface® Fabric,
• Custom length Quietspace® Panel,
• Custom length Symphony™ ,
• Custom Composition®, Cube™ ,
• Custom Cube™,
• Custom Etch™,
• Custom Frontier™ ,
• Custom Groove,
• Custom Horizon,
• Ceiling Tiles,
• Custom 3D Tiles,
• Custom Vicinity ™, and
• Custom Print

 

"STOCK" PRODUCTS

• Quietspace® Panel,
• Composition®, Cube™ ,
• Composition® Peel 'n' Stick Tiles
• Cove™ ,
• Cube™,
• Cascade,
• Etch™,
• Frontier™ ,
• Groove,
• Horizon,
• Lattice,
• Print.
• Ceiling Tiles,
• Accent Ceiling Tile,
• 3D Tiles,
• Vicinity ™,
• Acoustic Timber,
• Acoustic Soft Liner (ASL), and
• Edging Solutions

DISPATCH SCHEDULES

• Where stock is available, products will be dispatched within 3 working days.
   
• Quietspace® Panel, Symphony™ , Composition®, Cube™ , Composition® Peel 'n' Stick Tiles and Vertiface® Fabric's will be dispatched within 10 working days if stock is not available.
   
• Frontier™ , Horizon, Lattice, Ceiling Tiles, Accent Ceiling Tile, Vicinity ™ (all except Polka), Cove™ , and custom sized Cube™ will be dispatched within 15 working days.
   
• 3D Tiles, Vicinity ™ Polka and Etch™ please allow up to 8 weeks. Where supply lead times are critical, the manufacturer can offer a priority service at an additional cost. Pricing available on request. 
   
• For Peel ‘n’ Stick Tile bulk packs please allow 4-6 weeks.
   
• Lead-times on made to order custom designed products and bespoke orders will vary, please discuss this with your RETAILER.
   
• The MANUFACTURER endeavors to provide fast turn-around on orders, however the above lead-times are subject to change due to production volumes and stock availability.

To minimise delivery delays these items are shipped direct from the Australian manufacturer's Melbourne factory, to you.

 

RETURN OF STOCK ITEMS

• Product received by you, the CUSTOMER, in damaged condition must be noted as such on the freight documents with copies forwarded to the RETAILER with 7 days of receipt.. Goods signed and receipted in good condition will be the responsibility of the CUSTOMER.
   
• All returns are at the discretion of the MANUFACTURER.
   
• Returns will not be accepted for custom/made to order products under any circumstance.
   

Any agreed returns will be subject to the following conditions:

• Returnable goods for normal stock lines only (ie. not manufactured to order) and must be returned within 30 days of original invoice date in their original undamaged packaging. Damaged or dirty goods will not be accepted for credit.
   
• Cut lengths of any product will not be accepted for return.
   
• The RETAILER is to make contact with the MANUFACTURER's customer services and a Return Authority Number is issued prior to the goods being returned.
  Returns will not be accepted without prior approval.
   
• Return freight must be arranged and paid for by the RETAILER and/or CUSTOMER.
   
• All returns will be subject to a 20% administration and re-stocking fee.

 

USE OF IMAGES

Images are reproduced by arrangement with the Manufacturer.

 

--- the end ---